PetSafe ScoopFree Crystal Pro Legacy Self-Cleaning Litter Box
By Arina Nikoliukina · Reviewed · Updated · Prices and recalls checked 10/14/2026
9OF 10
Excellent
- Cat weight
- not listed by PetSafe
- Cats (max)
- 2
- Type
- Rake tray
- App required
- No
- Subscription
- No subscription
- First-year cost
- $458
Claimed vs measured
Days between emptyings
'keep your cat's litter box fresh for up to 30 days' (product page); tray chart 20–30 / 10–15 / 7–10 days for 1 / 2 / 3 cats (manual)
PetSafe · 10/09/2026
one user report: two cats go through a tray about every six days (vs vendor 10–15 days for 2 cats)
Sarah Griffiths, petsradar · 12/11/2020 · 2 cats, weights/litter not stated; model ScoopFree Ultra (legacy)
Real cost, first year
10/14/2026| Device | $129.99 | $129.99 |
|---|---|---|
| Shipping | $0 | free to the contiguous US per the vendor page |
| Plan (12 months) | $0 | no plan needed |
| Consumables (12 months) | $328 | Disposable Litter Trays with Cleanup Bags – ScoopFree Crystal (2-pack) $44.99, every 25 days |
| First-year cost | $458 | plus sales tax — varies by state |
| Each year after | $328 | plan and consumables at the vendor's intervals |
Category median first-year cost in our database: $443.
Specs and sources
Checked 10/09/2026 · source under each valueSize & pets
Manual on cat size'Best for cats under 15 lb.' (manual p.5, 'Cat Usage'). 'If your kitten is under 6 months of age, leave the unit UNPLUGGED and scoop waste until kitten is 6 months old.' (manual safety section and p.8). Smart-line manual adds 'Not intended for use by handicapped, incapacitated or very old cats'.image.chewy.com · 10/09/2026
FootprintUncovered 27.6 x 19.1 x 6.2; Front-Entry 27.6 x 19.1 x 16.0; Top-Entry 27.6 x 19.1 x 15.6 (product page)image.chewy.com · 10/09/2026
Mechanism
Days between emptyings (claimed)'keep your cat's litter box fresh for up to 30 days' (product page); tray chart 20–30 / 10–15 / 7–10 days for 1 / 2 / 3 cats (manual)petsafe.com · 10/09/2026
Litter'Only use PetSafe ScoopFree Disposable Crystal Litter Trays … The crystal litter DOES NOT CLUMP.' 'DO NOT use any type of clay litter, natural litter or any other crystal litter.' 'DO NOT use any other tray.' (manual tray chart page)petsafe.com · 10/09/2026
Sensors (vendor wording)Manual: 'Detection sensors recognize when your cat is inside the litter box. A timer starts a 20 minute countdown after your cat leaves the litter box'; 'The rake will not clean if a cat is in the litter box because it will be obstructing the detection sensors. The countdown timer will reset itself'; solid red LED = sensors blocked. Health counter increments each rake cycle; manual rake button. Rake delay fixed at 20 min on this model (5/10/20 adjustable only on legacy Ultra).petsafe.com · 10/09/2026
Power & connectivity
Powerplug-in low-voltage AC power adapter (legacy manual: 'Low-Voltage AC Power Adapter Operated'; rating not printed)petsafe.com · 10/09/2026
App & subscription
App privacy labelno app on this modelvendor support page
Without a planNo app, no Wi-Fi. Litter autoship optional: 'Save 35% today, then 5% on every litter shipment + free shipping'.petsafe.com · 10/09/2026
Consumables
Disposable Litter Trays with Cleanup Bags – ScoopFree Crystal (2-pack)$44.99 · 2 trays, each with one pre-portioned 4.3 lb bag of crystal litter · every 25 days (vendor)petsafe.com · 10/09/2026
Disposable Litter Tray – ScoopFree Fresh Crystal 6-Pack$139.99 · 6 trays + 6 bags Premium Crystal Litter (4.3 lb each) · every 25 days (vendor)petsafe.com · 10/09/2026
Disposable Litter Tray – ScoopFree Fresh Crystal 3-Pack$73.49 · 3 trays + 3 bags (4.3 lb) · every 25 days (vendor)petsafe.com · 10/09/2026
ScoopFree Reusable Tray with Crystal Litter$49.95 · 1 reusable tray + plastic waste shield with magnets + 4.3 lb bag Crystal Litterpetsafe.com · 10/09/2026
ScoopFree Stainless Steel Reusable Cat Litter Tray$49.99 · 1 stainless tray + magnetic waste shield + one 4.3 lb bag Premium Crystal Litter (Fresh Scent)petsafe.com · 10/09/2026
Safety & recalls
Buying
Support1-866-738-4379 Mon–Fri 8am–7pm ET; chat Mon–Fri 9am–7:30pm ET, Sat 9am–6pm ET (support.petsafe.net/contact-us). Support hub: https://support.petsafe.net/product-support/scoopfree-crystal-pro-legacy/ ; noise article: litter in rake track, waste-trap cover not seated, magnets, reusable tray placement (https://support.petsafe.net/articles/my-scoopfree-litter-box-is-making-a-loud-noise/).vendor support page
Brand page or manualRegulator database (CPSC)
Where to buy
Prices checked 10/14/2026petsafe.com · official$129.99checked 10/14/2026
Prices as printed on the store page on the date shown, before sales tax; stock and bundles differ by store.
Compared with similar self-cleaning litter boxes
All 28 self-cleaning litter boxes →| Model | Score | Price | Subscription | 1st-year cost | Cat weight | Cats (max) | Warranty | Actions |
|---|---|---|---|---|---|---|---|---|
 Pet Zone Smart Scoop Semi Automatic Self Cleaning Cat Litter Box | 9.5/10 | $165.56 | No subscription | $194 | 6–15 lb | 2 | 1 yr | See specs → |
 PetSafe ScoopFree Crystal Classic Self-Cleaning Litter Box | 9.25/10 | $99.95 sale / $139.99 list | No subscription | $428 | not listed by PetSafe | not listed by PetSafe | 1 yr | |
 PetSafe ScoopFree Crystal Pro Legacy Self-Cleaning Litter Box | 9/10 | $129.99 | No subscription | $458 | not listed by PetSafe | 2 | 1 yr | |
 PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box (uncovered) / ScoopFree Crystal Pro Self-Cleaning Litter Box (hooded) — 2024 generation | 9/10 | $199.99 | No subscription | $528 | not listed by PetSafe | not listed by PetSafe | 1 yr | |
 PetSafe ScoopFree Crystal Smart Self-Cleaning Litter Box | 9/10 | $269.99 | No subscription | $598 | not listed by PetSafe | not listed by PetSafe | 1 yr |
What owners say
Checked 10/09/2026Owner reviewsMixed
8owner reviews read on TheCatSite, YouTube-comments
Not enough owner reviews read yet (8 read on TheCatSite, YouTube-comments), so no Owner Complaint Index for this model: we publish it from 50 reviews.
- 1800petmeds10/09/2026 · page text says '3.3 out of 5 Customer Rating' while star widget reads 4.2 — both recorded, page unclear3.3/5445 reviews
- TheCatSite5 read · 10/09/2026 · threads 274796 (2014–2015), 433063 (2021), 440236 (2022), 473411 (2025) — 5 firsthand posts
- YouTube-comments3 read · 10/09/2026
Mixed, or too few independent ratings to call. In our score this is 1.75 of 2 points. How we score
Praise that comes up again
- Longevity: 10 years (thecatsite, 2015), 8 years / two units (YouTube RM Reviews, 2022), 'years with no odor' (YouTube comment, 2026)
- Cheaper route to hands-free than robot boxes (Chewy snippets: 'much more cost effective solution than some of those other robots' — unverified)
Praise
“I've had the ScoopFree for 10 years now with no problems, except the rake did rust.”
Complaint
“loved it in the beginning but after awhile the rake hand would get stuck in the middle.”
Praise
“I am using the Scoopfree litterbox (not the smart one) for about 4 or 5 months now, 1 cat, and I love it.”
Complaint
“The PetSafe ScoopFree is less ideal since it only supports non-clumping litters”
Praise
“I have 2 of the Petsafe Scoopfree litterboxes and I love them.”
Quotes are word for word from the linked pages, and we pick praise and complaints alike. Reviews on the brand's own site and reviews written for a free product are not counted. Store ratings change over time; the date shows when we checked.