PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box (uncovered) / ScoopFree Crystal Pro Self-Cleaning Litter Box (hooded) — 2024 generation
By Arina Nikoliukina · Reviewed · Updated · Prices and recalls checked 10/14/2026
9OF 10
Excellent
- Cat weight
- not listed by PetSafe
- Cats (max)
- not listed by PetSafe
- Type
- Rake tray
- App required
- No
- Subscription
- No subscription
- First-year cost
- $528
Real cost, first year
10/14/2026| Device | $199.99 | $199.99 |
|---|---|---|
| Shipping | $0 | free to the contiguous US per the vendor page |
| Plan (12 months) | $0 | no plan needed |
| Consumables (12 months) | $328 | Disposable Litter Trays with Cleanup Bags – ScoopFree Crystal (2-pack) $44.99, every 25 days |
| First-year cost | $528 | plus sales tax — varies by state |
| Each year after | $328 | plan and consumables at the vendor's intervals |
Category median first-year cost in our database: $443.
Specs and sources
Checked 10/09/2026 · source under each valueSize & pets
Manual on cat sizeGuide 400-2625: 'If you have a kitten, leave the litter box unplugged and scoop waste manually until she is at least 6 months old. You may want to place a box or step next to the litter box to make it easier for your kitten to get in and out.' No weight limit printed in this guide; the Legacy manual for the previous generation says 'Best for cats under 15 lb.'cdn.sanity.io · 10/09/2026
FootprintCrystal Plus 28.2 x 20.4 x 6.6 (petsafe.com); PetSmart assembled 29 x 20 x 6.5. Crystal Pro hooded 28.2 x 20.4 x 16 (petsafe.com); PetSmart 29 x 20 x 16cdn.sanity.io · 10/09/2026
Mechanism
Days between emptyings (claimed)'Self-cleans for up to 30 days' (product page); guide: 20–30 / 10–15 / 7–10 days for 1 / 2 / 3+ catspetsafe.com · 10/09/2026
LitterScoopFree Crystal Litter trays only — 'Only compatible with official PetSafe ScoopFree Disposable Crystal Litter Trays or Reusable Litter Trays'; support: 'DO NOT use any type of clay litter, natural litter, any other crystal litter, or any other tray.'petsafe.com · 10/09/2026
Sensors (vendor wording)Guide: 'Sensors inside the litter box recognize when your cat is present. When your cat leaves the litter box, the rake button will blink blue and the rake timer will start a 20-minute countdown.' Timer stops if the cat re-enters and resets when it leaves. Yellow fast-blinking = 'A sensor was blocked during the rake cycle'; sensor blocked 60+ minutes → stop; rake pauses and resumes automatically in 10 minutes. Removable rake. Crystal Classic page: 'Safety sensors ensure scooping occurs only when your cat is not present' (PetSafe wording).petsafe.com · 10/09/2026
Power & connectivity
App & subscription
App privacy labelno app on Plus/Provendor support page
Without a planNo app, no Wi-Fi. Tray-life LED counts rake cycles and the box 'will stop raking until the tray is changed' when the tray reaches its limit (guide p.? indicator table: solid yellow). Litter autoship optional: 'Save 35% today, then 5% on every litter shipment + free shipping'.cdn.sanity.io · 10/09/2026
Consumables
Disposable Litter Trays with Cleanup Bags – ScoopFree Crystal (2-pack)$44.99 · 2 trays, each with one 4.3 lb bag of crystal litter · every 25 days (vendor)petsafe.com · 10/09/2026
Disposable Litter Tray – ScoopFree Fresh Crystal 6-Pack$139.99 · 6 trays + 6 x 4.3 lb bags · every 25 days (vendor)petsafe.com · 10/09/2026
Disposable Litter Tray – ScoopFree Fresh Crystal 3-Pack$73.49 · 3 trays + 3 x 4.3 lb bags · every 25 days (vendor)petsafe.com · 10/09/2026
ScoopFree Reusable Tray with Crystal Litter$49.95 · reusable tray + magnetic waste shield + 4.3 lb crystal litterpetsafe.com · 10/09/2026
ScoopFree Stainless Steel Reusable Cat Litter Tray$49.99 · stainless tray + magnetic waste shield + 4.3 lb bagpetsafe.com · 10/09/2026
Safety & recalls
Buying
Support1-866-738-4379 Mon–Fri 8am–7pm ET; chat Mon–Fri 9am–7:30pm ET, Sat 9am–6pm ET. 13 Crystal Plus articles at https://support.petsafe.net/product-support/scoopfree-crystal-plus-self-cleaning-litter-box/ (rake jam, blinking yellow / solid red light, lights meaning, reusable tray, make litter last longer); Crystal Pro hooded hub: https://support.petsafe.net/product-support/scoopfree-crystal-pro-hooded-self-cleaning-litter-box-system/vendor support page
Brand page or manualRegulator database (CPSC)
Where to buy
Prices checked 10/14/2026petsafe.com · official$199.99checked 10/14/2026
Petsmart$180.99checked 10/09/2026 · Crystal Plus, Item #5361042, 253 reviews
Petsmart$229.99checked 10/09/2026 · Crystal Pro Hooded, Item #5361475, 282 reviews
Prices as printed on the store page on the date shown, before sales tax; stock and bundles differ by store.
Compared with similar self-cleaning litter boxes
All 28 self-cleaning litter boxes →| Model | Score | Price | Subscription | 1st-year cost | Cat weight | Cats (max) | Warranty | Actions |
|---|---|---|---|---|---|---|---|---|
 Pet Zone Smart Scoop Semi Automatic Self Cleaning Cat Litter Box | 9.5/10 | $165.56 | No subscription | $194 | 6–15 lb | 2 | 1 yr | See specs → |
 PetSafe ScoopFree Clumping Self-Cleaning Litter Box | 9.25/10 | $279.99 | No subscription | $311 | not listed by PetSafe | not listed by PetSafe | 1 yr | |
 PetSafe ScoopFree Crystal Pro Legacy Self-Cleaning Litter Box | 9/10 | $129.99 | No subscription | $458 | not listed by PetSafe | 2 | 1 yr | |
 PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box (uncovered) / ScoopFree Crystal Pro Self-Cleaning Litter Box (hooded) — 2024 generation | 9/10 | $199.99 | No subscription | $528 | not listed by PetSafe | not listed by PetSafe | 1 yr | |
 PetSafe ScoopFree Crystal Smart Self-Cleaning Litter Box | 9/10 | $269.99 | No subscription | $598 | not listed by PetSafe | not listed by PetSafe | 1 yr |
What owners say
Checked 10/09/2026Owner reviewsToo few independent ratings
0owner reviews read
Not enough owner reviews read yet (0 read), so no Owner Complaint Index for this model: we publish it from 50 reviews.
- PetSmart10/09/2026 · Crystal Plus; star average not rendered253 reviews
- PetSmart10/09/2026 · Crystal Pro hooded282 reviews
Mixed, or too few independent ratings to call. In our score this is 1.75 of 2 points. How we score
Praise that comes up again
- none read firsthand for this generation; see petsafe-scoopfree-complete.json for the rake-line owner history (same mechanism)
Reviews on the brand's own site and reviews written for a free product are not counted. Store ratings change over time; the date shows when we checked.