PetSafe ScoopFree Crystal Smart Self-Cleaning Litter Box
By Arina Nikoliukina · Reviewed · Updated · Prices and recalls checked 10/14/2026
9OF 10
Excellent
- Cat weight
- not listed by PetSafe
- Cats (max)
- not listed by PetSafe
- Type
- Rake tray
- App required
- No
- Subscription
- No subscription
- First-year cost
- $598
Real cost, first year
10/14/2026| Device | $269.99 | $269.99 |
|---|---|---|
| Shipping | $0 | free to the contiguous US per the vendor page |
| Plan (12 months) | $0 | no plan needed |
| Consumables (12 months) | $328 | Disposable Litter Trays with Cleanup Bags – ScoopFree Crystal (2-pack) $44.99, every 25 days |
| First-year cost | $598 | plus sales tax — varies by state |
| Each year after | $328 | plan and consumables at the vendor's intervals |
Category median first-year cost in our database: $443.
Specs and sources
Checked 10/09/2026 · source under each valueSize & pets
Manual on cat sizeManual L400-2472/1 safety list: 'If your kitten is under 6 months of age, leave the unit UNPLUGGED and scoop waste until kitten is 6 months old.' and 'Not intended for use by handicapped, incapacitated or very old cats that might experience difficulty in entering or leaving the litter box.' No weight limit printed in the Smart manual (grep for 'under 15'/'lb' found none); the sibling Legacy manual says 'Best for cats under 15 lb.'image.chewy.com · 10/09/2026
FootprintUncovered 27.6 x 19.1 x 6.2; Front-Entry 27.6 x 19.1 x 15.6 (product page)image.chewy.com · 10/09/2026
Mechanism
Days between emptyings (claimed)'cleans for weeks with no scooping or refilling' (manual); tray 20–30 days for one catpetsafe.com · 10/09/2026
LitterScoopFree Crystal Litter only — 'Designed for use with crystal litter only' (product page); manual: 'DO NOT use any type of clay litter, natural litter or any other crystal litter'; 'The crystal litter DOES NOT CLUMP'petsafe.com · 10/09/2026
Sensors (vendor wording)Manual: 'Detection sensors recognize when your cat is inside the litter box. A timer starts a 20 minute countdown after your cat leaves the litter box.' Countdown adjustable in app (quick start). Solid red LED without blue/red flashing = sensors blocked. Manual rake button; rake pauses if button pressed mid-cycle.petsafe.com · 10/09/2026
Power & connectivity
Wi-Fi2.4 GHz — manual 'System Requirements: Wireless router 2.4 GHz (802.11b/g/n); High-speed internet connection' (quick start misprints '2.5 GHz')petsafe.com · 10/09/2026
App & subscription
App privacy labelApp Store 'Data Linked to You': Analytics — Usage Data (Product Interaction); App Functionality — Usage Data (Product Interaction). 'Data Not Linked to You': Analytics — Diagnostics (Other Diagnostic Data); App Functionality — Contact Info (Email Address), Diagnostics (Other Diagnostic Data). Version 1.55.1, updated Sep 23. Google Play Data safety: 'No data shared with third parties'; 'Data collected: Location, Personal info and 5 others'; 'Data is encrypted in transit'; 'You can request that data be deleted'; updated Sep 24, 2026; 701 reviews (star average not rendered). Compatible: Guardian GPS fence, ScoopFree Smart, Smart Feed, SmartDoor, SMART DOG trainer.apps.apple.com · 10/09/2026
Without a planManual (L400-2472/1): detection sensors + 20-minute countdown + manual rake button + LCD health counter work on the box itself; Wi-Fi button LED 'None: The Wi-Fi is not enabled and the litter box is not connected to the internet' is a documented state, i.e. box operates without Wi-Fi. App adds: change countdown length, 24/7 monitoring, activity log, custom tray-change reminders, unusual-activity alerts. No paid subscription.image.chewy.com · 10/09/2026
Consumables
Disposable Litter Trays with Cleanup Bags – ScoopFree Crystal (2-pack)$44.99 · 2 trays, each with 4.3 lb crystal litter · every 25 days (vendor)petsafe.com · 10/09/2026
Safety & recalls
Buying
Support1-866-738-4379 Mon–Fri 8am–7pm ET; chat Mon–Fri 9am–7:30pm ET, Sat 9am–6pm ET. Hub: https://support.petsafe.net/product-support/scoopfree-crystal-smart/ (setup needs 2.4 GHz Wi-Fi; app can change the 20-minute countdown).vendor support page
Brand page or manualRegulator database (CPSC)
Where to buy
Prices checked 10/14/2026petsafe.com · official$269.99checked 10/14/2026
Petsmart$299.95checked 10/09/2026 · Front-Entry, Item #5328618, 155 reviews
Prices as printed on the store page on the date shown, before sales tax; stock and bundles differ by store.
Compared with similar self-cleaning litter boxes
All 28 self-cleaning litter boxes →| Model | Score | Price | Subscription | 1st-year cost | Cat weight | Cats (max) | Warranty | Actions |
|---|---|---|---|---|---|---|---|---|
 Pet Zone Smart Scoop Semi Automatic Self Cleaning Cat Litter Box | 9.5/10 | $165.56 | No subscription | $194 | 6–15 lb | 2 | 1 yr | See specs → |
 PetSafe ScoopFree Clumping Self-Cleaning Litter Box | 9.25/10 | $279.99 | No subscription | $311 | not listed by PetSafe | not listed by PetSafe | 1 yr | |
 PetSafe ScoopFree Crystal Pro Legacy Self-Cleaning Litter Box | 9/10 | $129.99 | No subscription | $458 | not listed by PetSafe | 2 | 1 yr | |
 PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box (uncovered) / ScoopFree Crystal Pro Self-Cleaning Litter Box (hooded) — 2024 generation | 9/10 | $199.99 | No subscription | $528 | not listed by PetSafe | not listed by PetSafe | 1 yr | |
 PetSafe ScoopFree Crystal Smart Self-Cleaning Litter Box | 9/10 | $269.99 | No subscription | $598 | not listed by PetSafe | not listed by PetSafe | 1 yr |
What owners say
Checked 10/09/2026Owner reviewsToo few independent ratings
6owner reviews read on App Store, Google Play
Not enough owner reviews read yet (6 read on App Store, Google Play), so no Owner Complaint Index for this model: we publish it from 50 reviews.
- PetSmart10/09/2026155 reviews
- App Store3 read · 10/09/2026 · 3 most recent shown date 2022 — reviews about feeder/camera, one VoiceOver accessibility complaint, one litter-box praise3.7/5779 ratings
- Google Play3 read · 10/09/2026 · 3 most recent (2026-06/07) concern feeder schedules and SmartDoor Wi-Fi, not the litter box701 ratings
Mixed, or too few independent ratings to call. In our score this is 1.75 of 2 points. How we score
Praise that comes up again
- App Store 'Lifesaver!' (2022-12-23): praises monitoring the cat's litter box use via the app
Praise
“Lifesaver!”
Complaint
“Not accessible with VoiceOver. Don't bother.”
Complaint
“PetSafe support attributed it to the user's ISP”
Quotes are word for word from the linked pages, and we pick praise and complaints alike. Reviews on the brand's own site and reviews written for a free product are not counted. Store ratings change over time; the date shows when we checked.