PetSafe Drinkwell® Platinum® Pet Fountain
By Arina Nikoliukina · Reviewed · Updated · Prices and recalls checked 10/09/2026
9OF 10
Excellent
- Capacity
- 168 oz (4.97 L)
- Filter every
- 14 days
- Type
- Plastic fountain
- App required
- not listed by PetSafe
- Subscription
- No subscription
- First-year cost
- $86
Real cost, first year
10/09/2026| Device | $55.99 | $55.99 |
|---|---|---|
| Shipping | $0 | free to the contiguous US per the vendor page |
| Plan (12 months) | $0 | no plan needed |
| Consumables (12 months) | $30 | Drinkwell® Fountain Premium Activated Carbon Filters (12-Pack) $13.99, every 14 days |
| First-year cost | $86 | plus sales tax — varies by state |
| Each year after | $30 | plan and consumables at the vendor's intervals |
Category median first-year cost in our database: $145.
Specs and sources
Checked 10/09/2026 · source under each valueSize & pets
Power & connectivity
PowerPlug-in (petsafe.com 'Power Option: Plug-in'); manual p.3: 'The electrical use of this appliance is 2.5 watts.' Manual p.3: 'Do not use outdoors. Do not run dry. For indoor household use only.'petsafe.com · 10/09/2026
App & subscription
PlansOptional filter auto-ship (not a device subscription): PetSafe says 'You'll receive free shipping with FedEx® Ground and a 5% discount off the price of the filters' — https://www.petsafe.com/p/drinkwell-premium-carbon-filters-12-pack/PAC00-16150/ (2026-10-09)petsafe.com · 10/09/2026
Without a planNo app, no Wi-Fi; plug-in fountain works fully without any subscription.petsafe.com · 10/09/2026
Consumables
Drinkwell® Fountain Premium Activated Carbon Filters (12-Pack)$13.99 · 12-pack · every 14 days (vendor)petsafe.com · 10/09/2026
Drinkwell® Premium Replacement Carbon Filters (3-Pack)$9.99 · 3-pack · every 14 days (vendor)petsafe.com · 10/09/2026
Safety & recalls
Buying
Returns45 days · none stated; return shipping prepaid by customer, shipping charges non-refundablepetsafe.com · 10/09/2026
SupportCustomer Care 1-800-732-2677 — manual p.10: 'Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM' (hours as printed in 2017 guide); email info@petsafe.net; chat on petsafe.com. Support article on noise: keep water 'above 1 in. from the base of the bowl', level surface, clean pump, rubberized mat (https://support.petsafe.net/articles/my-petsafe-drinkwell-platinum-fountain-is-noisy-or-loud/).vendor support page
Brand page or manualRegulator database (CPSC)
Where to buy
Prices checked 10/09/2026petsafe.com · official$55.99checked 10/09/2026
Walmart$90.99checked 10/09/2026 · Walmart marketplace seller 'Lingchuan'
Prices as printed on the store page on the date shown, before sales tax; stock and bundles differ by store.
Compared with similar dog water fountains
All 14 dog water fountains →| Model | Score | Price | Subscription | 1st-year cost | Capacity | Filter every | Warranty | Actions |
|---|---|---|---|---|---|---|---|---|
 PETLIBRO Dockstream Cordless Fountain | 9.5/10 | $69.99 | No subscription | $140 | 84 oz (2.5 L) | 14 days | 2 yrs | See specs → |
 PETLIBRO Dockstream 2 Smart Fountain | 9.5/10 | $79.99 | Subscription optional | $150 | 101 oz (3 L) | 14 days | 2 yrs | See specs → |
 PetSafe Drinkwell® Platinum® Pet Fountain | 9/10 | $55.99 | No subscription | $86 | 168 oz (4.97 L) | 14 days | 1 yr | |
 PetSafe Drinkwell® Outdoor Dog Fountain | 9/10 | $110.99 | No subscription | $254 | 450 oz (13.31 L) | 14 days | 1 yr | |
 Cat Mate Pet Fountain | 8.75/10 | $27.99 | No subscription | not enough data (shipping) | 70 oz | 30 days | 3 yrs | See specs → |
What owners say
Checked 10/09/2026Owner reviewsRepeated breakdown complaints
60owner reviews read on Walmart
- Brand site (petsafe.com)brand's own site, not counted · 6 read · 10/09/20263.8/5104 reviews
- Walmart60 read · 10/09/20264.4/5132 reviews
- Amazon10/09/20264.3/523,235 reviews
Repeated breakdown complaints in a sample of 50 or more owner reviews. In our score this is 1.5 of 2 points. How we score
Brand site (petsafe.com) shows 3.8/5 from 104 reviews on its own page; brand-site reviews are not counted in the score.
Owner Complaint Index
- Leak15% of 60
- Pump failure7% of 60
- Cleaning mold7% of 60
Share of the 60 owner reviews we read that mention each complaint; checked 10/09/2026. How it's counted
Praise that comes up again
- large reservoir / fewer refills (several reviews, e.g. 14-cat household)
- longevity: owners report 5, 6, 10, 12+ years of use
- quiet operation (4 reviews say quiet / minimum noise)
- filters inexpensive / generic filters work (2 reviews)
Praise
“Has a very large reservoir so there is never a shortage of water even with the 14 cats that we have.”
Complaint
“this leaks all over, emptying the reservoir all over my floor”
Praise
“Sturdy fountain and pump is still working after 10 years.”
Complaint
“However, if you do not have a dishwasher it is a nightmare to clean.”
Complaint
“You will get a mild 60Hz hum from the pump motor as well as the trickling sound of the stream of water”
Complaint
“Fountain is to small for a 75# dog But you don't seem to sell any larger anymore.”
Quotes are word for word from the linked pages, and we pick praise and complaints alike. Reviews on the brand's own site and reviews written for a free product are not counted. Store ratings change over time; the date shows when we checked.