Neakasa M1 Plus Open Top Self-Cleaning Cat Litter Box
By Arina Nikoliukina · Reviewed · Updated · Prices and recalls checked 10/09/2026
9.5OF 10
Outstanding
- Cat weight
- 2.2–33 lb
- Cats (max)
- 3
- Type
- Open-top
- App required
- No
- Subscription
- No subscription
- First-year cost
- $404
Claimed vs measured
Days between emptyings
'Up to 14 Days' per cat (spec table); manual p.18 says empty every 7–10 days for one cat, no longer than 14
Neakasa · 10/09/2026
cites an Amazon owner: bin full after 6 days with one cat; author's senior cat refused the box; overall 4/5
Liz Coleman, cats.com · 09/28/2025 · conditions not stated
Real cost, first year
10/09/2026| Device | $379.99 | $379.99 sale / $549.99 list |
|---|---|---|
| Shipping | $0 | free to the contiguous US per the vendor page |
| Plan (12 months) | $0 | no plan needed |
| Consumables (12 months) | $24 | Neakasa M1 Replacement Waste Bags [2 Rolls] $19.99, every 10 days |
| First-year cost | $404 | plus sales tax — varies by state |
| Each year after | $24 | plan and consumables at the vendor's intervals |
Category median first-year cost in our database: $404.
Specs and sources
Checked 10/09/2026 · source under each valueSize & pets
Manual on cat sizeSpec table: 'Cat Weight Limit 2.2 lbs - around 33 lbs'. FAQ: 'Kittens weighing 2.2 lbs or more can safely use M1 in Automatic Cleaning mode. For kittens below this weight threshold, we recommend turning off Automatic Cleaning mode and enabling Kitten Mode. However, please note that the litter box will not be cleaned automatically in this mode.' Manual p.4 (PS0120, 2024-02-01): 'For cats weighing less than 1kg, pregnant cats and nursing cats, set the device to Kitten Mode. Clean under supervision using the control buttons.' Help center 33987797171993: 'confirm whether the cat weight is less than 1.5kg, the weight is too light sensor can not sense'.cdn.shopify.com · 10/09/2026
FootprintProduct description (2026-10-09): 22.83" W x 19.69" D x 26.83" H; PetSmart 5390074 and Cats.com: 23.23–23.26 x 20.67 x 20.2 in — the two vendor figures disagreecdn.shopify.com · 10/09/2026
Mechanism
Days between emptyings (claimed)'Up to 14 Days' per cat (spec table); manual p.18 says empty every 7–10 days for one cat, no longer than 14neakasa.com · 10/09/2026
LitterVendor: 'Works best with fast clumping mineral or bentonite clay (particles up to 3mm diameter and 10mm length). Litter to Avoid: Do not use non-clumping, highly absorbent, newspaper, or large wood pellets'. Help center 30548248693785: 'does not support tofu cat litter and mixed litter containing tofu'. Manual p.10: 'We recommend using clumping bentonite cat litter. Avoid using pellet cat litter (grain diameter exceeding 3mm, length exceeding 10mm)'.neakasa.com · 10/09/2026
Sensors (vendor wording)Vendor: 'there are 6 pairs of swiping infrared sensors and 4 weight sensors inside the Neakasa M1. It automatically pauses when a cat touches or enters into the device.' Vendor: '360° Smart Safety Guard — Upgraded with 6 sets of sweeping infrared sensors (up from 5 fixed ones)'. Manual p.14: pressing any button during a cycle interrupts it; p.15: red/yellow indicator codes for weight-sensor overload, motor blocked, cleaning interrupted by cat.neakasa.com · 10/09/2026
Power & connectivity
Wi-Fi2.4 GHz only — not printed by vendor; manual p.11 requires Bluetooth + precise location for pairing; Chewy owner review 2025-07-30: 'It will not work unless I have a 2.4 GHz network'neakasa.com · 10/09/2026
App & subscription
AppNeakasa (developer Neabot Tech Co Limited) · App Store 2 (192 ratings) · Google Play 2.2 (654)apps.apple.com · 10/09/2026
App privacy labelApp Store 'Data Linked to You': Contact Info (Email Address, Name, Phone Number); User Content (Emails or Text Messages, Photos or Videos); Identifiers (User ID). 'Data Not Linked to You': Location (Precise Location); Diagnostics (Crash Data, Performance Data, Other Diagnostic Data). Google Play Data safety: 'This app may share these data types with third parties: Personal info, App activity and 2 others'; 'This app may collect these data types: Location, Personal info and 5 others'; 'Data is encrypted in transit'; 'You can request that data be deleted'. iOS v2.3.8 ('Sep 24', 215.2 MB); Android updated Sep 23, 2026, 100K+ downloads. Manual p.11: pairing needs Bluetooth and precise location on. The-gadgeteer (2025-03): app 'an intrusive privacy nightmare', tracker calls blocked. Help center 36152864981145: device binds to one phone; sharing via 'share robot'.apps.apple.com · 10/09/2026
Without a planNo subscription exists. Without the app the device still auto-cleans ('The M1 will automatic clean 5 minutes after your cat leaves' — manual p.11) and all five buttons work: ON/OFF, Clean (press once = cleaning cycle), Level, Empty (long press 3 s = dump all litter), WIFI (manual p.14). App needed for: Kitten Mode / mode changes, schedule, litter-level calibration, per-cat weight records, notifications ('You can modify this in neakasa APP system setting' — manual p.11).cdn.shopify.com · 10/09/2026
Consumables
Neakasa M1 Replacement Waste Bags [2 Rolls]$19.99 · 2 rolls / 30 pcs, 330 mm x 690 mm · every 10 days (vendor)neakasa.com · 10/09/2026
Neakasa AirStep (air-purifying step) + AirStep Carbon Filter$55.99 · AirStep $55.99 (list $79.99); filter 3-pack $39.99, single $19.99 · every 90 days (vendor)neakasa.com · 10/09/2026
Safety & recalls
Buying
Warranty2 yrs · extended: AIG 'accident protection' add-on on product page: 1 Year $24.99 / 2 Years $34.99 (struck $41.99) / 3 Years $49.99 (2026-10-09)web.archive.org · 10/09/2026
SupportEmail support@neakasa.com; Return page: Monday–Friday 9:00 AM – 6:00 PM (PST); Shipping page: Monday–Friday 9:00 AM–6:00 PM (UTC+8) — the two pages disagree. Phone 'Toll Free: +1 (855) 933-0901, Mon-Fri 9:00AM - 5:00PM (EST)' seen only in a search snippet of the EU site — unverified. Help center support.neakasa.com (Zendesk) with M1 troubleshooting articles.vendor support page
Brand page or manualRegulator database (CPSC)
Where to buy
Prices checked 10/09/2026neakasa.com · official$379.99 sale / $549.99 listchecked 10/09/2026
Amazon$379.99checked 10/09/2026 · Listing title 'Neakasa M1 Plus Automatic Cat Litter Box with
Petsmart$399.99checked 10/09/2026 · item 5390074, Gray, no reviews
Chewy$429.89checked 09/23/2025 · archive — original 'Neakasa M1' listing
Prices as printed on the store page on the date shown, before sales tax; stock and bundles differ by store.
Compared with similar self-cleaning litter boxes
All 28 self-cleaning litter boxes →| Model | Score | Price | Subscription | 1st-year cost | Cat weight | Cats (max) | Warranty | Actions |
|---|---|---|---|---|---|---|---|---|
 Neakasa M1 Lite Plus Open-Top Self-Cleaning Cat Litter Box | 9.5/10 | $328.99 sale / $499.99 list | No subscription | $353 | 2.2–33 lb | 3 | 2 yrs | |
 Neakasa M1 Plus Open Top Self-Cleaning Cat Litter Box | 9.5/10 | $379.99 sale / $549.99 list | No subscription | $404 | 2.2–33 lb | 3 | 2 yrs | |
 Popur X5 Self-Cleaning Litter Box | 9.25/10 | $339.98 | No subscription | $340 | not listed by Popur | not listed by Popur | 1 yr | See specs → |
 Neakasa M9 Open-View Cat Litter Box – Automatic & Self-Cleaning | 9/10 | $459.99 sale / $549.99 list | No subscription | $460 | 4.4 lb min | not listed by Neakasa | 1 yr | |
 PetSafe ScoopFree OpenSky Self-Cleaning Litter Box | 9/10 | $549.99 | No subscription | $570 | 3–33 lb | not listed by PetSafe | 1 yr |
What owners say
Checked 10/09/2026Owner reviewsMixed
30owner reviews read on Amazon, Trustpilot, App Store, Google Play
Not enough owner reviews read yet (30 read on Amazon, Trustpilot, App Store, Google Play), so no Owner Complaint Index for this model: we publish it from 50 reviews.
- Neakasa.com33 read · 10/09/2026 · 33 'Verified' reviews read from an early-2026 archive copy of the same page (Nov 2024 – Aug 2026); live page 4.7/5 from 1,079 reviews4.7/51,079 reviews
- Amazon13 read · 10/09/2026 · histogram 5★62% 4★11% 3★6% 2★4% 1★17%; BSR #1,530 Pet Supplies; 13 review headers visible (stars/dates/titles), bodies JS-rendered and not captured; Amazon 'Customers say' aspects not rendered for this ASIN3.9/54,506 reviews
- Trustpilot11 read · 10/09/2026 · brand-level, 141 reviews in last 12 months; 1★ = 16%4.4/5181 reviews
- Loox6 read · 10/09/2026 · store-level widget (390/49/34/11/73)4.2/5557 reviews
- Chewy09/23/2025 · archive, original M1 listing; live Chewy HTTP 4294.4/569 reviews
- App Store3 read · 10/09/20262.0/5192 ratings
- Google Play3 read · 10/09/20262.2/5654 ratings
- TheCatSite10/09/2026 · 1 search hit (Dustnix litter thread), no M1 thread0 posts
Mixed, or too few independent ratings to call. In our score this is 1.75 of 2 points. How we score
Praise that comes up again
- open top accepted immediately by large / skittish cats (Maine Coons repeatedly named)
- quiet — 'super quiet', 'cats used it immediately'
- easy to disassemble and wash; drawstring bag disposal
- support sends replacement parts/bases quickly (Trustpilot Sep 2026)
- waste bin 6–14 days per owner reports
Praise
“With 2 growing maine coon kittens i have to empty it once every 6 days. I absolutely love it.”
Complaint
“the waste is not dropped evenly and piles up in one place making the sensor view it at full.”
Praise
“it is less intimidating to my skittish boy who doesn't like the litter robot we have because of the covered design. It's super quiet”
Complaint
“three of them are flashing error lights without indicating what the problem is.”
Complaint
“My two cats are still somewhat spooked by the cleaning noise but the humans are thrilled to not have to scoop”
Complaint
“it did take a bit before I was able to get it to connect to my WiFi connection.”
Quotes are word for word from the linked pages, and we pick praise and complaints alike. Reviews on the brand's own site and reviews written for a free product are not counted. Store ratings change over time; the date shows when we checked.